From the time of shipping or collection, you will have 30 days to return your purchase, as long as it meets our return policy.
For cancellations made by the customer, a 20% deduction of the balance will apply.
What is the refund policy?
We always work towards delivery that’s 100% accurate while ensuring that each product is in perfect condition when it reaches our customers. In case of errors, however, we’d be more than happy to give you a refund if the following conditions are met: A product(s) was found to be defective or damaged upon delivery An incorrect product was delivered A delivered product(s) is different from what was described online A product(s) was near its expiry or has already expired when delivered A product(s) was in the initial order but was not delivered
What are the refund terms & conditions?
All products for return must comply with the following terms & conditions: Product(s) must be in its original, unused purchase condition Packaging of each product must be unopened and not defaced in any manner Product(s) must be accompanied by a proof of purchase such as a receipt or tax invoice All paperwork, parts and accessories that was delivered with the product(s) must also be returned If the product(s) was purchased as part of a set, pack or bundle, all other product(s) in the set, pack or bundle must also be returned.
How will I receive my refund?
We’ll offer your refund via your original payment method. If you paid online, your refund will be credited to the bank/credit card or Blue Wallet used for payment. If you paid through Blue Prepaid, your refund will be credited to a new Blue Prepaid card which we’ll send you through email. If you paid through cash on delivery, your refund will be credited to your chosen bank account.
If I have paid through my debit or credit card, how long would it take for me to get my refund?
The whole process will take 2 to 3 weeks, starting on the day we notify you that we have received your product to your bank processing the return
